Politique de remboursement
Exchanges / Refunds / Replacements
If you are within the 30-day return period, we offer you 3 options:
Exchange your item for another in a different color.
Exchanges are available for all products. Simply contact us by email or phone explaining what you would like to exchange.
Refund details and vouchers
Orders that are exchanged or items that are returned/exchanged due to a manufacturer defect will not incur these restocking fees. The charge will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discounts) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
Replacement of a defective or faulty item
We are very sorry. It is essential that you notify us as soon as you receive the item.
Please email us at contact@glaamnails.com with the following information:
Your order number
A description of the problem (e.g., defective item)
A photo or video
The defect must be in the product, not the packaging. The defect must compromise the quality of the product.
If the expert assessment confirms a manufacturing defect, the regulations allow the retailer to prioritize the repair or replacement of your product, even if you request a refund. If they are unable to carry out either of the first two actions, they will refund the purchase price. If you want a refund, the retailer has the right to consider your request as a withdrawal, and the return will be at the customer's expense.
In the event of withdrawal, we reserve the right to deduct a portion of the refund in proportion to the damage.
How long does it take to receive a refund?
Refunds can typically take up to two weeks to process. All refunds must be verified for authenticity and sent to our accounting department for processing.
How do I return an item?
Each return request must be accompanied by a return form.
Fill out this form as accurately as possible and send the item along with the form to the return address we will provide you by email.
If you have any questions or concerns, please email us at contact@glaamnails.com.
Late or lost refunds
Check your bank account.
Contact your bank.
The processing time is usually 5 to 7 business days.
If you have done all of this and still have not received your refund, please contact us at contact@glaamnails.com.
Shipping:
The customer is responsible for paying their own shipping costs for returning an item.
If you receive a refund, it will be for the amount you paid. If you have notified us that you want a refund, you will receive exactly what you paid for the product minus a 15% restocking fee.
If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to arrive.
Our insurance (Breakage/Theft/Loss) protects customers and guarantees a refund under certain conditions:
- Make a claim within 30 days.
- Provide proof (photo, carrier tracking, carrier claim, theft report, etc.) of the damage to your product;
- Send us all supporting documents as soon as possible;
- Our customer service team will review your insurance claim and respond within 48 business hours;
Warning:
If you are shipping items worth more than €50, we strongly recommend that you return the product to us with a tracking number.
Translated with DeepL.com (free version)