Shipping Policy

At Glaam Nails, we are committed to providing you with a pleasant and efficient service from the moment you place your order to the moment it is delivered to your door. Here are the details of our shipping options:

You will receive email notifications to let you know where your package is, and you can track your order in the “HELP > Order Tracking” tab on our website.

Shipping in France:

We ship throughout France, Belgium, Luxembourg, Switzerland, Canada, etc.

Once your order has been confirmed, please allow 48 to 72 hours for order preparation and an average of 3 to 5 business days for delivery in France.

We offer free shipping on all orders over $25.

Our packages are shipped with La Poste in France. We do not work with relay points.

Delivery to the rest of the world:

Once your order has been confirmed, please allow 48 to 72 hours for order preparation and an average of 5 to 10 working days depending on your country.

We also work with Bpost, LuxPost, ColiColi, Colis Privé, SwissPost, etc. for international deliveries.

Important:

• Delivery times are estimated from the moment the order is shipped, not from the moment the order is placed.
• Working days exclude weekends and public holidays.
• For international deliveries, delivery times may vary depending on the customs procedures of each country.

We make every effort to ensure that your order is delivered to you as quickly as possible. If you have any questions about your delivery, please do not hesitate to contact our customer service team at contact@glaamnails.com

Order cancellation policy:

We pride ourselves on our ability to process all orders placed on our website automatically and quickly.

In accordance with our internal order management policy, no cancellation requests can be accepted after the order has been confirmed, as it is immediately submitted to our automated processing and preparation for shipment.

We recommend that you carefully check all information before final confirmation of your order.

Address errors:

If you entered an incorrect address when confirming your order, please contact us as soon as possible by email at contact@glaamnails.com with your order number and the new address to be changed.

It is your responsibility to check the accuracy of this address and to contact us as soon as possible to let us know of any changes. Changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In such cases, these packages may be returned to us, but not always.

If your order is returned to the sender, we will offer you a refund for your order minus shipping and other restocking fees, or we will offer to reship your order.

You are not eligible for reshipment or a refund of your order until your package has been received by the sender.

Other

Delivery confirmed but not received

If, according to the carrier's tracking information, your package has been delivered to the address specified when the order was placed, we consider the delivery to have been made. If you do not receive your package, we advise you to check with your neighbors, the building manager, or the reception desk of your building. If you have not received your package despite a confirmed delivery, you must file a claim with the carrier.

We will assist you in the process, but we cannot be held responsible for the loss of the package once it has been delivered and received by the carrier.

Delivery delays

Our delivery times are provided for information purposes only and begin from the moment your order is confirmed. Although we make every effort to meet these deadlines, delays may occur due to circumstances beyond our control, such as disruptions to transport services or exceptional circumstances.

If a delivery delay occurs, we will do our best to keep you informed. However, delivery times may be affected by external factors, and we are not responsible for delays due to errors or additional delays on the part of carriers. If your order is late, we encourage you to check the tracking information provided by the carrier before contacting our customer service department.