Informativa sui rimborsi

Exchanges / Refunds / Replacements

If you are within the 30-day return period, we offer you 3 options:

Exchange your item for another in a different color.

Exchanges are available for all products. Simply contact us by email or phone explaining what you would like to exchange.

Refund details and vouchers

Orders that are exchanged or items that are returned/exchanged due to a manufacturer defect will not incur these restocking fees. The charge will be applied to the original order and the balance will be refunded.

Only the final price paid (after any discounts) will be refunded.

Discount codes or vouchers cannot be reissued and are non-refundable.

Replacement of a defective or faulty item

We are very sorry. It is essential that you notify us as soon as you receive the item.

Please email us at contact@glaamnails.com with the following information:

Your order number
A description of the problem (e.g., defective item)
A photo or video

The defect must be in the product, not the packaging. The defect must compromise the quality of the product.

If the expert assessment confirms a manufacturing defect, the regulations allow the retailer to prioritize the repair or replacement of your product, even if you request a refund. If they are unable to carry out either of the first two actions, they will refund the purchase price. If you want a refund, the retailer has the right to consider your request as a withdrawal, and the return will be at the customer's expense.

In the event of withdrawal, we reserve the right to deduct a portion of the refund in proportion to the damage.

How long does it take to receive a refund?

Refunds can typically take up to two weeks to process. All refunds must be verified for authenticity and sent to our accounting department for processing.

How do I return an item?

Each return request must be accompanied by a return form.
Fill out this form as accurately as possible and send the item along with the form to the return address we will provide you by email.
If you have any questions or concerns, please email us at contact@glaamnails.com.

Late or lost refunds

Check your bank account.
Contact your bank.
The processing time is usually 5 to 7 business days.

If you have done all of this and still have not received your refund, please contact us at contact@glaamnails.com.

Shipping:

The customer is responsible for paying their own shipping costs for returning an item.

If you receive a refund, it will be for the amount you paid. If you have notified us that you want a refund, you will receive exactly what you paid for the product minus a 15% restocking fee.

If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to arrive.

Our insurance (Breakage/Theft/Loss) protects customers and guarantees a refund under certain conditions:

- Make a claim within 30 days.

- Provide proof (photo, carrier tracking, carrier claim, theft report, etc.) of the damage to your product;

- Send us all supporting documents as soon as possible;

- Our customer service team will review your insurance claim and respond within 48 business hours;

Warning:

If you are shipping items worth more than €50, we strongly recommend that you return the product to us with a tracking number.

Money-Back Guarantee

The “Money-Back Guarantee” is valid for 60 days from the date the order is received, subject to compliance with all the conditions set out in this policy.

This guarantee applies exclusively to orders containing a minimum of three kits. It does not apply to purchases of individual products.

To be eligible for the “Money-Back Guarantee”, the customer must have used no more than one kit from their order. The other kits covered by the claim must be unopened, complete, unused, undamaged, and in a condition that allows them to be resold.

Any return request must be submitted to Glaam Nails before the parcel is shipped.

Returns sent without a prior request and without approval from our customer service team will not be considered eligible for the guarantee.

To submit a request, the customer may be asked to provide their order number, as well as photographs showing the condition of the products concerned.

Depending on the circumstances, Glaam Nails may also request additional photographs or videos before approving the request.

Return authorization is issued after the eligibility of the order has been verified. The customer must not return any products before receiving return instructions from Glaam Nails.

To be eligible for the guarantee, unopened products must be returned:

• in their original packaging;

• complete;

• unused;

• undamaged;

• in a condition that allows them to be resold.

A maximum of one kit may have been opened and used for the order to remain eligible for the guarantee. Opening or using any additional kit beyond this limit will make the request ineligible for the commercial guarantee, to the extent permitted by applicable law.

Any product opened beyond this limit, used, damaged, incomplete, or unable to reasonably be resold may be excluded from the refund, to the extent permitted by applicable law.

Upon receipt of the parcel, each return is inspected by our team.

The refund is not automatically issued upon receipt of the parcel. It will only be processed after verification that the return complies with the conditions of the guarantee.

If the return does not meet the applicable conditions, Glaam Nails may refuse all or part of the refund, to the extent permitted by applicable law.

Under the commercial “Money-Back Guarantee”, return shipping costs are entirely the responsibility of the customer.

The customer is responsible for ensuring that the parcel reaches Glaam Nails. We therefore recommend using a shipping service that provides tracking and, where necessary, keeping proof of shipment.

Original shipping costs are not refunded under this commercial guarantee, subject to applicable legal requirements.

The guarantee may be refused where the performance or condition of the product has been affected by use that does not comply with Glaam Nails’ instructions.

The following may, in particular, result in a refusal:

• improper nail preparation;

• an incorrect application method;

• use of the product with a nail extension or technique that is not recommended;

• intentional modification of the product;

• use that does not comply with the recommendations provided with the product.

In order to preserve the fairness of this guarantee for all our customers, Glaam Nails reserves the right to carry out an enhanced review where a customer has an unusually frequent history of refund or return requests.

A request may, in particular, be subject to additional verification where there are circumstances suggesting abusive or repeated use of the guarantee.

This provision does not deprive consumers of their legal rights and applies solely to the commercial “Money-Back Guarantee”.

After reviewing the request, Glaam Nails may, depending on the circumstances and subject to applicable legal rights, offer the following as a priority:

• an exchange;

• a replacement product;

• store credit;

• or, where the applicable conditions are met, a refund.

A higher-value product may be offered subject to payment of the price difference.

Certain products are excluded from the commercial “Money-Back Guarantee” and therefore cannot be refunded under this guarantee.

The following products are not eligible for the guarantee:

• Nail files;

• Scissors;

• Nail removal oil;

• Top coat.

These products are excluded from the “Money-Back Guarantee” whether they are opened, used, or unopened and unused.

The guarantee applies only to eligible products and under the conditions set out in this policy. Excluded products are therefore not taken into account when calculating the refund.

This exclusion applies solely to the commercial “Money-Back Guarantee” and does not limit any legal rights the consumer may have under applicable law.

Where a refund is approved, it will be issued within an indicative period of 14 business days after receipt and inspection of the returned products.

The time required for the funds to appear in the customer’s account may then depend on the customer’s bank or payment service provider.

All requests must be made truthfully and accompanied by the information necessary for their processing.

Glaam Nails reserves the right to request any information reasonably necessary to verify the eligibility of a request, including photographs, videos, information regarding the use of the product, or details allowing the products concerned to be identified.

The “Money-Back Guarantee” is a commercial guarantee offered by Glaam Nails and does not limit any rights the consumer may have under applicable statutory warranties.