Return and refund policy
At Glaam Nails, we pride ourselves on providing quality products to satisfy you. However, if you have changed your mind and are within the 14-day return period, we offer you three options:
- Exchange your item for a different size/color.
Exchanges are only available for the same style in a different size and/or color. Exchanging a product for a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
If you would like an exchange: depending on your country of origin, your exchanged item may take 1 to 3 weeks to reach you.
- Return the item and request a refund.
You can request a refund, which will be for the amount you paid. Otherwise, the default refund will be made using the payment method used for your purchase. A 15% inspection, warehouse, and restocking fee will apply.
We specify in the confirmation email that you should check the accuracy of your delivery address. However, if we find an incorrect or incomplete address or if the package is returned to us, delivery and restocking fees of 20% will apply.
Only the final price paid (after any discounts) will be refunded.
In accordance with the provisions of Article L221-28 of the French Consumer Code, opened or used cosmetic products will not be exchanged or refunded in order to guarantee the hygiene and safety of our customers.
We would like to point out that we only accept returns for products purchased directly from our website. It is essential that the application instructions are followed and that no nail extensions are applied, as this affects the hold of Glaam Nails.
Discount codes or vouchers cannot be reissued and are non-refundable.
*Please note: If you decide to return an item that is part of a set, the bundle price of your order will no longer apply.
- Replacing an incorrect or defective item.
We are very sorry! It is essential that you notify us as soon as you receive the item.
Please email us at contact@glaamnails.com with the following details:
- Your order number
- A description of the problem (e.g., incorrect/defective item)
- A photo or video
The defect must be on the product, not the packaging. The defect must compromise the quality of the product, or its use must not be considered a case for withdrawal.
If the expert confirms a manufacturing defect, the regulations allow the merchant to repair or exchange your product even if you request a refund. If they are unable to do either of these, they will refund your purchase.
If you want a refund, the merchant has the right to consider your request as a withdrawal and the return will be at the customer's expense.
In the event of withdrawal, we reserve the right to deduct part of the refund in proportion to the damage.
Orders that are exchanged or items returned/exchanged due to manufacturer's defect do not incur restocking fees.
How long does it take to get a refund?
Generally, refunds can take up to two weeks to be processed. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing time usually takes 5 to 7 business days
If you have done all of this and still have not received your refund, please contact us at contact@glaamnails.com
How do I return an item?
- Contact us by email at contact@glaamnails.com. We will ask you to send us photos of the item before returning it so that we can assess its condition.
- If your return is approved, we will provide you with detailed instructions. Each return request must be accompanied by the return form that will be sent to you.
- Please fill out this form as accurately as possible and send your item along with this form to the return address that we will provide you via email.
Items returned without prior request will not be accepted.
Return shipping costs:
The customer is responsible for paying their own shipping costs for returning an item.
Deadline for returning your product:
Once your return request has been made, you have an additional 14 calendar days to return the item. Please note that if this deadline is exceeded, the return may be refused.
If you have any questions or concerns, please email us at contact@glaamnails.com.
Gifts
If the returned item was identified as a gift when purchased via gift list platforms and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be sent to you by mail.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will be notified that you have returned the item.
Money-Back Guarantee
The “Money-Back Guarantee” is valid for 60 days from the date the order is received, subject to compliance with all the conditions set out in this policy.
This guarantee applies exclusively to orders containing a minimum of three kits. It does not apply to purchases of individual products.
To be eligible for the “Money-Back Guarantee”, the customer must have used no more than one kit from their order. The other kits covered by the claim must be unopened, complete, unused, undamaged, and in a condition that allows them to be resold.
Any return request must be submitted to Glaam Nails before the parcel is shipped.
Returns sent without a prior request and without approval from our customer service team will not be considered eligible for the guarantee.
To submit a request, the customer may be asked to provide their order number, as well as photographs showing the condition of the products concerned.
Depending on the circumstances, Glaam Nails may also request additional photographs or videos before approving the request.
Return authorization is issued after the eligibility of the order has been verified. The customer must not return any products before receiving return instructions from Glaam Nails.
To be eligible for the guarantee, unopened products must be returned:
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in their original packaging;
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complete;
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unused;
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undamaged;
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in a condition that allows them to be resold.
A maximum of one kit may have been opened and used for the order to remain eligible for the guarantee. Opening or using any additional kit beyond this limit will make the request ineligible for the commercial guarantee, to the extent permitted by applicable law.
Any product opened beyond this limit, used, damaged, incomplete, or unable to reasonably be resold may be excluded from the refund, to the extent permitted by applicable law.
Upon receipt of the parcel, each return is inspected by our team.
The refund is not automatically issued upon receipt of the parcel. It will only be processed after verification that the return complies with the conditions of the guarantee.
If the return does not meet the applicable conditions, Glaam Nails may refuse all or part of the refund, to the extent permitted by applicable law.
Under the commercial “Money-Back Guarantee”, return shipping costs are entirely the responsibility of the customer.
The customer is responsible for ensuring that the parcel reaches Glaam Nails. We therefore recommend using a shipping service that provides tracking and, where necessary, keeping proof of shipment.
Original shipping costs are not refunded under this commercial guarantee, subject to applicable legal requirements.
The guarantee may be refused where the performance or condition of the product has been affected by use that does not comply with Glaam Nails’ instructions.
The following may, in particular, result in a refusal:
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improper nail preparation;
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an incorrect application method;
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use of the product with a nail extension or technique that is not recommended;
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intentional modification of the product;
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use that does not comply with the recommendations provided with the product.
In order to preserve the fairness of this guarantee for all our customers, Glaam Nails reserves the right to carry out an enhanced review where a customer has an unusually frequent history of refund or return requests.
A request may, in particular, be subject to additional verification where there are circumstances suggesting abusive or repeated use of the guarantee.
This provision does not deprive consumers of their legal rights and applies solely to the commercial “Money-Back Guarantee”.
After reviewing the request, Glaam Nails may, depending on the circumstances and subject to applicable legal rights, offer the following as a priority:
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an exchange;
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a replacement product;
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store credit;
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or, where the applicable conditions are met, a refund.
A higher-value product may be offered subject to payment of the price difference.
Certain products are excluded from the commercial “Money-Back Guarantee” and therefore cannot be refunded under this guarantee.
The following products are not eligible for the guarantee:
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Nail files;
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Scissors;
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Nail removal oil;
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Top coat.
These products are excluded from the “Money-Back Guarantee” whether they are opened, used, or unopened and unused.
The guarantee applies only to eligible products and under the conditions set out in this policy. Excluded products are therefore not taken into account when calculating the refund.
This exclusion applies solely to the commercial “Money-Back Guarantee” and does not limit any legal rights the consumer may have under applicable law.
Where a refund is approved, it will be issued within an indicative period of 14 business days after receipt and inspection of the returned products.
The time required for the funds to appear in the customer’s account may then depend on the customer’s bank or payment service provider.
All requests must be made truthfully and accompanied by the information necessary for their processing.
Glaam Nails reserves the right to request any information reasonably necessary to verify the eligibility of a request, including photographs, videos, information regarding the use of the product, or details allowing the products concerned to be identified.
The “Money-Back Guarantee” is a commercial guarantee offered by Glaam Nails and does not limit any rights the consumer may have under applicable statutory warranties.